How to pay for Russian TV service, cancel it, and get money refund

Russian TV Company offers several payment methods. It’s pretty convenient since some users prefer to pay for everything with a credit card, while others like to pop around the office, have a quick chat with a shop assistant and pay cash.

Every customer felt dissatisfied with a product at least once in their life. The reasons are common: low-quality materials, complicated interface, wrong size or just out of fashion. The only thing you want is to return the unfit product and get your money back.

This article tells how to easily pay for Online TV, cancel your subscription at any time, and get a full refund.


Pick the most suitable method to pay for all Russian TV services (includes TV-subscriptions, TV-packages, and accessories):

  1. Debit or Credit card (Visa, MasterCard, Discover, American Express);
  2. Cash;
  3. Check: personal, business, certified;
  4. Money Order.

Payment can be made both online and in person:

  1. On our official website;
  2. On Alfabox;
  3. By calling our Customer Support;
  4. By sending check or money order;
  5. In the office of Russian TV Company or one of our official stores (addresses stated below).


Cancel TV-subscription anytime from your personal account. We receive the cancellation request, process it and return your money within 7 days using the initial payment method.

If you want to cancel Russian TV now just fill out this form.


  1. Russian TV Company doesn’t charge extra fee for service cancellation;
  2. Money refund may require additional 2 to 10 business days depending on your credit card company. 


There are 2 ways to return your money: 1) full refund; 2) partial refund:

  1. You can cancel service for a full refund within 14 days from the time of your first access (TV channels, movie library, radio).;
  2.  After 14 days you can also cancel service and get a partial refund if you prepaid for 90 or 365 days. In this case, the refund will be proportionate to the amount of service used (full price will be deducted for each month the service was used). For example, if you want to cancel annual service ($299.99) after 3 months of use and the price for one month of the service is $29.99, the refund amount will be $299.99 - (3x$29.99) = $210.02.

Customer Support Team: 718-713-8338
Customer Support Team:

Enjoy Russian TV Online and don't hesitate to contact us for any matters.